Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to tell us about your experience with a Canadian online casino? This page covers how to reach Best Casinos Canada and what happens once your message lands with us.
Ways to Reach the Team
Email is the best way to contact us. We read every message that comes in, and we aim to reply within two working days. Send your note to [email protected] and, where relevant, include a link to the specific page or casino brand you're asking about — it helps us answer faster and more accurately.
If your enquiry involves numbers or figures — say, a bonus amount in CAD, a withdrawal time, or a wagering requirement you think we've got wrong — please tell us where you found the discrepancy. We rely on reader input to keep our comparisons current, particularly around payout speeds and promotional terms, which casino operators can and do change without much notice.
What We Can Help With
- Questions about our rankings — Curious why one casino sits above another, or how a specific payout time or bonus condition affected its editorial rating? Ask away.
- Corrections — Bonus terms, banking options and licensing details at Canadian online casinos shift regularly. If something we've published looks out of date, we want to hear about it.
- Site suggestions — If there's a topic around online casino Canada research you'd like us to cover in more depth, tell us what's missing.
- Partnership or editorial enquiries — Represent a gambling brand or industry organisation? Outline who you are and what you're proposing.
- General feedback — Positive or critical, we read it all and use it to shape how we review future sites.
What Happens After You Write In
Every message is read by a real person on our editorial team, not answered by an automated system. Once we've looked into your enquiry, we'll follow up directly — if it involves a correction, we'll let you know once the relevant page has been updated.
Our usual response window is two working days. During particularly busy periods, replies may take a little longer, but every message does get a reply.
Before You Contact Us: Checking the Basics Yourself
A few things are worth checking before you send a message, since they're often quicker to resolve on your own:
- Bonus terms and wagering requirements are usually listed on the casino's own promotions page — our reviews summarise the key conditions, but the operator's terms are the final word.
- Payout timings can vary by payment method even at the same casino, so check which option you used before assuming a delay is unusual.
- If you're weighing up options outside the mainstream UK self-exclusion scheme, our page on Best Non GamStop Casinos 2026 covers that specific angle in more detail than we can go into here.
A Note on Responsible Gambling
If you or someone you know is struggling with gambling, please mention this in your message and we'll point you toward appropriate support resources. Our reviews are written to help Canadian players compare online casinos responsibly, not to encourage play beyond what someone can comfortably afford.
Thanks for taking the time to get in touch. Whether it's a correction, a question, or general feedback on how we cover Canadian online casinos, we read and value every message.